I always harp on UI as I think that it shows a lot about a product. While the old saying is to not judge a book by its cover, in the case of a UI, it shows me that developers are either lazy or clueless and what else is wrong with the software if they can’t spend a little time working on the UI.
Many hardware vendors make decent hardware, but rush out the software, have it done in a foreign, non-English speaking, country, or just don’t care. If they spent a little time and money on the software (in some cases, maybe half a day), they could have a much nicer looking (and working) product.
I am serious that if hardware vendors want to contact me, I’d be more than happy to take a look at the software and give them an estimate on what needs to be done to clean up their UI.