Review: Consumer Cellular

As I’ve written, I switched to Consumer Cellular in July in an effort to save a little money. While I’ve been an AT&T customer for many years, I periodically have looked to save money by switching carriers. When I turned 50 this year, I received an offer to join AARP and in the offer was a discount for Consumer Cellular. This was another wake-up call to check for a new carrier. Unfortunately Consumer Cellular didn’t support the Apple Watch. This changed over the summer and I switched all my lines.

Despite a few hiccups in the transfer process, I’ve been quite pleased with the service. Consumer Cellular uses AT&T’s network so there was no change in coverage or my experience using my phone. Prior to the switch, I had 2 phones, a hotspot and an Apple Watch on AT&T and then my son’s phone on US Mobile (5 GB plan).

AT&T allows a maximum of 3 GB of hotspot data on the phone, so having a hotspot with unlimited data was quite useful for traveling and other times I needed to use my laptop or iPad. With Consumer Cellular, you can use any of your data on your phones as a mobile hotspot; this meant I didn’t need a separate hotspot line and anyone in my family could use a hotspot without borrowing the actual device.

This summer, AT&T announced that if you paid by credit card you wouldn’t get a $5/line discount. I always pay by credit card as I get cash back (2.5%) meaning that my AT&T cost went up by 2.5%; that was kind of the last straw on switching.

Pros

• Cheaper than AT&T
• Easier to get a US based human on the phone for support
• Support folks seem to actually care (I had a conversation with one about San Diego while we were waiting for something to complete).

Cons

• Switching carriers is not always a straightforward process

Summary

Consumer Cellular is AT&T repackaged for a significantly lower cost. 5G+ is offered as well as mobile hotspot on the phones. The unlimited data plan is really 50GB of data, but that’s plenty for my family (I think we hit 20GB when we went on vacation this summer).

I’m saving almost $60 per month by switching to Consumer Cellular! This is a huge savings with no change in service. In addition, my son no longer has to worry about his 5 GB of data (I put him on a separate plan as it was cheaper) and we don’t need a separate hotspot device.