Love/Hate Relationship with Google

I use Google everyday for searching and switched my personal domain to Gmail using Google Apps for your Domain over to Google several years ago. Things work smoothly and are worth every penny I pay for it (it's free). Recently we started using Google Apps Premier ($50/user/year) for one of our domains at work and it works reasonable well. However, we just tried to purchase 10 additional accounts last week and a week later, they still haven't processed the order nor returned any of my several email messages to know what is the status. Was the problem a credit card problem? Did the order not go through? I have no idea and am not really sure what to do.

Anyone have any ideas how to get a human at Google to figure out why they don't want to take my company's $500 for additional accounts? Is it time to consider another provider? Our last email provider was awful and then we moved to doing our own email which works, but at some point in the future, I'd like to stop having to maintain servers.

Comments

September 17th, 2009
Guyren Howe

You could try 650-623-4000 press 0. But they have a bad reputation.

September 18th, 2009
Scott Gruby

After I posted in the help forum and trudged through finding another form to fill out for support, within 5 minutes, the additional accounts were active. Amazing it is so hard to figure out the support mechanism. Premier customers have a special PIN to use in the support forms which maybe gives us higher priority. While I don’t blame Google for trying to get people to solve their own problems (I do the same thing), at some point, you have to have a way to contact support that doesn’t require going through lots of hoops.