Bank of America has had the a very ugly user interface for its ATMs for years. It is text based and while usable, it just isn't pretty. Several years back they changed it into a snazzy graphical interface and then for some reason, pulled it from the ATMs. I actually went into the bank and complained. I wasn't the only one that complained. However, one thing that has bugged me for years is that after you put in your card, you had to select between English or Spanish. Don't you think they could store the 1 bit of information in the system what I selected last time? While they still don't remember the preference, they now don't make you choose on a separate screen; instead after you enter your PIN you press the English confirmation or the Spanish confirmation button.

Would a prettier user interface help? I don't know, but I thought the pictures were neat. Maybe they reverted in order to comply with the ADA act (the ATM do have a headset jack for visually impaired people).