I heard back from the W Hotel today regarding my post about it’s complimentary Acura car service. Apparently someone forgot to tell the concierge how it works. It is available on a first come, first served basis, so when I asked for it the following day, the concierge was happy to arrange a limo for us for the $78 fee. I specifically said Acura and pointed at the sign on the desk. A simple, “it is available on a first come, first served basis; just goto the front door to see if it is there” would have stopped this nonsense and made complete sense to me.
If the W wants to stop nasty email messages from ticked off guests, it would make sense to put a sign at the entrance as normally people going to just hail a cab instead of go to the concierge to arrange transportation that is needed right at that moment.
While I guess the W is off my “bad” list, that concierge ranked a zero in my book.
I do contend, however, that the Web site is misleading as there is no asterisk next to this feature indicating that there are conditions for its use.