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Positive Sprint Customer Service Experience
I've written in the past about the horrible experiences I've had with Sprint customer service, so I think it is only appropriate to write about a positive experience. Last month I decided to contact Sprint to find out what would happen to my account if I ported out the primary number and left the other lines alone. I've been forwarding my Sprint line to my AT&T iPhone for a year and decided to finally "reclaim" my number. I was holding out due to an ETF, but decided that the ETF got low enough that it was no longer a reason to keep forwarding the number (also SMS didn't forward). The Sprint representative answered quickly and said that a new number would be assigned and nothing else would happen to the account.
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Lost my iPhone
Just over a year ago, right after I quit my job, I bought an iPhone 3GS off Craigslist for development. I was going to be working on a project that did barcode scanning, so the iPhone simulator wouldn't cut it. I had a feeling that a new iPhone was coming out, but it was either work a month and earn money or save the $325 and make excuses to why I couldn't test the app; the choice was pretty easy. When the iPhone 4 came out, I bought one and kept my iPhone 3GS running iOS 3.1.3 for a testing device.
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Fixing a problem I didn't know I had (FaceTime)
Today my father was playing with FaceTime and couldn't reach me which was odd as my phone was on and had WiFi access. My dad had tried earlier using my email address as well and when I looked at my iPad later, I saw a missed call, but it should have rang on my desktop. The number on my iPad was the number that my dad's phone was initially given before he ported his phone number.
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Spoiled by broadband or is it a necessity?
For WWDC, I've been staying at the InterContinental Hotel in San Francisco as it is close to Moscone West where the conference is being held. While the conference has WiFi throughout, having access in my hotel room is needed so that I can keep up with work before and after each conference day. Unfortunately with the hotel filled with geeks, the Internet connection goes from bad to worse at times. I've managed to sort of carry on a video chat with my wife twice, but that was when no one was around. The hotel apparently charges $60 for the week (the front desk said it was complimentary when I checked in) which is more than the full monthly bill for my home cable modem connection. My experience isn't unique; my co-workers in the W hotel down the street have been experiencing the same problems. As compensation for the poor experience (after tweeting about it), one co-worker received a cheese plate. Personally I'd rather have a working connection than a cheese plate!