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Why is it so hard to email support?
A few users of mine have had problems with the Fujitsu ScanSnap and ReceiptWallet/DocumentWallet under Leopard where they scan, but the programs don't open it. After a bit of futzing and not believing that my users had stuff configured, I had the same thing happen this morning as I was researching the issue. I've described the issue in a Knowledge Base article. Basically what happens is that the first time the ScanSnap Manager is launched and a document is scanned, the ScanSnap Manager doesn't send the necessary AppleEvent to open the document. I turned on AppleEvent logging and the first time, it does nothing, the second document, I get something like this:
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Leopard Install Update
After a lot of work, I pretty much have Leopard working the way I want. I just went to software update and saw a Login and Keychain Update. Apple's support article says:
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Leopard upgrade is a disaster
I started my Leopard upgrade by doing a backup with SuperDuper! as who knows what can happen when installing software. I decided to do an archive and install as that would preserve my info and get me up and going faster. Well, that seems to have been a mistake. For whatever reason, after I restarted, my default keychain was hosed (20 minutes later I was able to repair that), then I went to remove components from the previous system. This seemed to sort of work, but launching apps gave me a -10810 error. The problems likely stemmed from some of the apps I carried over from before, but this upgrade has been a disaster. So, I now erasing my drive and doing a clean install. I'll start rebuilding my system after things are installed. I really hate doing this, but I'm out of options that don't require a larger time investment and lots of frustration.
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Video Conferencing and my wacky network
Yesterday, my mother-in-law had a cable modem installed so that she could video conference with us and see our son (she just got a new 20" iMac the other day). Video conferencing is easier said than done with NAT routers. I've used a Linux box as a router for a long time so I have full control over everything; the problem is that having more than 1 person do a SIP based connection is tricky. I had my iptables setup to route SIP traffic to my Mac, so things worked fine. Well, UPnP on my Linux box didn't seem to work, so I finally plugged a router right into my cable modem only to have mixed results. As a last resort, I plugged an Airport Extreme base station into my cable modem and presto, everything started working. So while Apple's router costs 3 times more than any other home based router, it sure is worth it as I think I spent over 8 hours to fix this issue. Below is a diagram of my wacky network; it is a bit strange in order to have my server running and have the Airport Extreme base station working. I'm almost surprised it all works. Networking is an art, not a science.