Am I out of touch with my users?

I received 2 pieces of email today about the new ReceiptWallet 2.0 beta basically saying that they wanted their receipts and documents in one window since ReceiptWallet and DocumentWallet were now one. When they were separate applications, receipts and documents had to be in separate windows as they were separate programs. With the combined program, that is basically still the case. Furthermore, with multiple libraries users can now separate out information more, like for multiple years, multiple companies, multiple projects, etc. If everything was in one window, this wouldn't be possible. Am I missing the point of these users? It has me very confused and almost questioning the major decisions I've made about the products (making them handle multiple libraries and combining them). However, most of the feedback I've received has been quite positive; one user even bought a second copy that he didn't need just because he liked the new version so much.I take what my users say to heart and spend a lot of time thinking about what to implement and how to implement. I don't just discard feedback; I always think about it and wonder how many other users are thinking the same thing. Unfortunately most users don't contact me, so I have no idea what they think of what I've done.

The OS war continues

Yesterday I was talking to 2 people that had completely different views on operating systems. The first person had just switched to a Mac and bought his wife one as well. He was extremely pleased and said that Vista actually caused him to switch as it was slow and then he had to upgrade his hardware to run it. He also thought that he'd need to run VMWare to run his old Windows apps, but found he only uses it for some media files (probably those with DRM) that don't play on the Mac. On the flip side, the other guy was completely anti-Mac because he said it confused him and he didn't like how iTunes arranged his music. Fair enough to not like iTunes as iTunes is designed for most users that don't care where iTunes actually puts the music; he is the exception.

I always say that you should use the tool that gets the job done; if you want to use Windows, that's your choice, but don't ask me for help. People have also said, buy a computer that the person you know who knows most about computers uses so that you can ask them questions. With that kind of thinking, please buy Windows so you don't ask me questions :-).

I think that most people that sit down with a Mac for awhile and get used to it, will find that it works well and may be less confusing than Windows. With all the software that ships with Macs, it makes it a no-brainer for many people.

The OS war will never end; however, these days with Intel based machines, it is much easier to convince people to move to the Mac.

Caught cheating

No, I didn't cheat in school, I cheated in failing to fix a ReceiptWallet feature. When I was working on ReceiptWallet to move it to document based, I didn't fix the AppleScript support. When ReceiptWallet was a single window application, the scripting support was global; with document based, the scripting had to be specific to a library. As anyone that has written AppleScript support, it is a royal pain in the you know what. I was hoping that no one would notice this, but even before the end of the ReceiptWallet beta, I had someone send me email about it. Damn, I guess I had to fix it.

So, I spent the last 2 days fixing the AppleScript support so that people can bulk load receipts and documents in ReceiptWallet. I'm quite pleased with it, but it was much harder to implement than I'd expect.

My power to offend and being a Mac snob

My comments in this blog seem to offend some. For better or for worse, I speak what is on my mind. It sometimes gets me in trouble, but most of the time helps me get stuff off my mind. I will admit that I'm a Mac snob and want applications to have a Mac user interface; I don't want some cross platform UI (if the app works well and the engine or behinds the scenes stuff is cross platform, that's fine).I received email about a recent post where I basically said that the app's UI was crap. I couldn't get past the UI to actually use the app, so it could be a fine app, but the UI was just awful. For me, pretty much anything done in REALBasic that isn't tuned to the Mac is not a Mac app. Should the author be offended? Sure, he has the right to be offended if he wants. I stand by what I said about the UI; I like using a Mac and if I wanted to use Windows, I'd accept half baked user interfaces and put up with what is shoved in my face. Mac apps are just more elegant and have more polish.