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Check your facts
Another letter to the editor....
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How not to run a web site
Today I went to view my insurance bill online and when I went to view it or save it, I got the standard Apache Internal Server Error message. That's pretty bad for an insurance company that seems to be beefing up its online presence. If that wasn’t bad enough, they neglected to change the default administrator email address (you@your.address). Should I be afraid that if they didn't change that default value that they haven't properly secure their server?
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The day without the Internet
OK, maybe it was just a few hours without the Internet, but that isn't as catchy a title.
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Overly cautious customer?
The other day a potential ReceiptWallet user asked if we stored credit card numbers when people purchase ReceiptWallet. That is a completely legitimate question and I replied that we only keep the last 4 digits of the number (which is appropriate per credit card industry standards) and that our credit card processor (PayPal) keeps the number for 60 days (in case we need to issue a refund). I've never had that question before and never thought to ask it of a vendor probably because I know it really doesn't matter. Why do I say this? Look at the major losses of credit card numbers and they are big merchants like TJ Maxx. If I asked every vendor big and small about their storage policies, I'd never buy anything. Also, as a consumer, I'm protected against fraudulent purchases (identity theft is a different story). While it is a pain to have to get a new card and deal with a stolen number, I've had to do this 3 times in the last 7 years (once I have no idea how they got the number, the second time my wife's card was stolen and the third time, CitiBank told me that they had to close the account for security reasons).