Recently I was chatting with a friend about a new WiFi router. I hadn’t heard of it and he sent me a link to it. The first thing I noticed about it was that the configuration was done via an iOS or Android app. As an iOS developer, I know that a native app is going to generally provide a better user experience than a web app. However, as a consumer, I shy away from devices that only have a native app interface. If the app stops working, isn’t updated quickly when an OS gets updated, or the company stops supporting the app, I’d be out of luck. In addition, I like being able to configure devices using my desktop machine and most devices don’t have a Mac app for configuration.
The native apps are great, but they have to be secondary to a web interface for any IoT device. I mentioned this to my friend and he understood right away my point. I look at the serial to Ethernet gateway I have that I bought used 3.5 years ago and is likely not made any more and am glad that it has a web interface. Granted it is a very specialized device on my network, but the web interface is the only reason that I’m still able to use it. If it were a device that I wanted to look at more often, like a router that I needed to control various aspects of it, the lack of a web interface makes the device a no go in my opinion.
I wish that more companies would implement web interfaces first for their IoT devices and have native apps as secondary interfaces. I’m not saying that all apps should be web apps; in fact, I believe that native apps provide a better user experience. I am saying that web apps should always be a backup option in case the native app isn’t available or doesn’t work.