Excellent customer service

As it is probably apparent, I’m a bit addicted to my new hobby and bought another helicopter. This time it was a Blade mSR. I flew it a few times and it flies pretty well. However, after those flights, I started seeing a problem where the helicopter looked like it was periodically losing power during flight.

I read a post where others have experienced the same problem. I contacted Horizon Hobby support describing the problem and referencing the post. They promptly replied, asked for pictures of the motor and a copy of my receipt. The day after I replied with the information, I had a new tail rotor and new main rotor in my hands at no cost and they didn’t require me to send the parts back!

I was quite pleased with the service and definitely will keep me buying Horizon Hobby products. It makes perfect sense for a company to provide excellent customer service to keep you coming back for more. However, so many companies don’t quite understand this. In this case, I paid just over $105 for the helicopter and they sent me about $20 in parts without having to send anything back and with no down time. For someone addicted to a hobby, they just help me feed my habit.

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