Automated Telephone Menu Systems

I received mail from Time Warner Cable thanking me for being a business class customer for a year and offered me a free 2 Mbps upgrade. So, I called the toll free number and tried to navigate through the menus to claim my “prize”. After the system hung up on me the first time, I tried again. Next time, I got it to connect me to the Desert Cities office which isn’t where I am. So I called my local office (I memorized the phone number a long time ago) and after miss navigating the first time, I tried again and managed to get a person in sales. I asked for business class sales and he gave me the same phone number I already tried. He them transferred me to a live person who then asked for my zip code and transferred me to my “local” rep. The local rep answered (obviously on a cell phone) and asked if I was transferred to the number or I called it. He said he’d call me back when he gets in the office.

While I really like the service and have only had a few hours of downtime in the last year, talking to a human who has a clue is nearly impossible. We’ll see if I get my upgrade (I’m not sure I will as all residential and home business customers got upgraded from 3 MBps down to 5 MBps down earlier this year. Maybe I can convince them to give me a free upgrade to better upstream bandwidth.)

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