Oh the joys of plumbing problems

Friday night as we were about to goto dinner, my wife tells me that she sees some water running down the driveway. I took a look, saw a pool of water near the water shut off, shut off the water to the house and asked her to call a plumber. After I turned the water off, I could still hear the water running, so I knew there was an issue between the house and the street. I shut the water off at the street and the fun began!

The plumber took a look and gave me an estimate; as he would have to chop out concrete on our front patio, it wasn’t going to be cheap. The next morning, the plumber, Brandon, arrived, and started jack hammering the concrete. After a little while, he knocked on the door because he had to show me the problem.

It looked like a rubber hose was connected to our main water line. This, obviously, wasn’t up to code. After a lot more jack hammering and digging, Brandon couldn’t find the other end, so he gave me an estimate on running a new main water line. Brandon asked if we had Quest piping in the house; this type of pipe is polybutylene, it was only used between 1978 and 1995. Our house was built in 1973, so it wasn’t used originally when the house was built.

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While Brandon was digging and jack hammering, I did more research on polybutylene pipe and became convinced that what we saw was polybutylene and at some point, a repair had been done and instead of putting back copper, a cheaper alternative was selected.

Around 3 pm, I saw that it was going to take Brandon awhile to dig the trench to the straight and I wanted our water turned back on, so I offered to help. Well, we didn’t finish the trench, but Brandon duct taped the broken pipe and put a rubber coupling on top of it in hopes that it would last enough for a few showers (you really didn’t want to smell me after digging for 3 hours). I went instead to say goodnight to my son, turned the water on and quickly realized that the temporary fix wasn’t going to work; water pressure dropped almost immediately.

I ran outside to find water shooting in the air. I went into the garage, looked around to see what I had and found some PVC. I cut the PVC lengthwise and grabbed some zip ties. I put one side of the PVC on the top of the pipe and the other on the bottom and zip tied it altogether. That managed to hold for 2 showers and then I shut it off.

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Sunday came around and we managed to lay the pipe and Brandon got a chance to do some plumbing! Who knew that plumbers had to be ditch diggers, tree trimmers (Brandon had to cut a tree root), and concrete destroyers.

So while we now have water restored, I have to get concrete poured to patch the front patio; at this point. I’m not sure that I want to undertake this as we’ll have to get some tiles replaced and who knows if it will match and if the concrete pour will be level with what we have.

The amount that this cost me reminds me of a Fraiser episode where Niles Crane is talking to the plumber about cars and the plumber said that he was getting rid of his BMW, the same model that Niles has. Niles asks why and the plumber said that he upgraded to the next bigger model of BMW which makes Niles mad because he can’t imagine a plumber making more money than he. I know how much work went into this and with any plumbing problem, you really don’t have much of a choice.

Cool wall

As our son gets older, we realized that we’ll need some place to place his artwork, pictures, and our items. Most people use magnets to put this on their refrigerator, but our fridge has wood inserts on the front to match our cabinets. Unfortunately this means, magnets won’t stick to it. My parents painted their wall with some type of metallic paint, so we thought that would be cool. My wife ordered a paint additive this weekend and we received it on Thursday. I put 4 coats of primer mixed with the metallic additive on a wall adjacent to the kitchen and it seems to be working well. Magnetics stick to it and we can put pictures on it. Of course it isn’t going to hold heavy pictures like magnets on a fridge, but it looks like it will do the trick. So far, I’m quite happy with this and I hope our son likes it as well.

Misinformed Author

As is pretty routine in our lousy local paper, I read an article where the author didn’t bother to do his research. He lumps LinkedIn with MySpace and Facebook as social networking sites routinely used by those under 18. Here is my letter to the editor:

In your article today (Saturday, March 7) about social networking sites, your author has clearly failed to due his research as there is a glaring mistake in the first sentence. The author lumps LinkedIn with MySpace and Facebook. Anyone that has used LinkedIn or visited its home page knows that it is for professionals and is quite unlike Facebook and MySpace. In fact, I suspect that very few people under the age of 18 use the site. I’ve used LinkedIn for several years as it has helped me establish and maintain professional contacts. In fact, I routinely receive job inquiries and last summer was offered a job based on contacts through LinkedIn. LinkedIn is clearly not the same as MySpace and Facebook.

Courteous neighbors

Last Sunday, I went to take in our trash can and found a surprise, dog poop wrapped in a paper towel (no, I didn’t touch it). The trash got picked up on Saturday, but I didn’t get around to bringing in the can until the next day. To make matters worse, it rained, so I had to attempt to clean out the trash can by scooping out the poop with a stick and then hosing it down. What kind of neighbor, a) puts their dog’s poop in someone else’s trash can (I always take my dog’s poop in a bag back home as I think it is rude to deposit it in someone else’s trash can and b) didn’t use a bag to scoop the poop!

Uggh. We live in a pretty decent neighborhood and have friendly neighbors, but I guess when people aren’t watching people just do whatever they want.

Cash vs. Credit

People have speculated that we’d become a cashless society years ago, but this clearly hasn’t happened. While I try to use a credit card for most purchases, sometimes I use cash. For me, they are effectively interchangeable as I pay off my credit card every month and use a credit card with no annual fee. There are a few advantages to credit for me: 1) cash back, 2) easier to keep track of expenses, 3) consumer protection in case there is a problem with the charge. I use cash for purchasing gas to get the cash discount and for the very few places that don’t take credit.

Here’s a case where I should have used credit:

The day after Christmas, I went to pick up my wife and son at the airport and parked at the lot at the airport. When I went to pay the $2 fee, all I had was $20 bills and credit cards. For some reason, I decided to put in a $20 bill and expected to get $18 in $1 coins back (at least that’s what I hoped). Well, the machine took my money, validated my parking ticket, and didn’t give me my change or a receipt. We hit the button to contact someone and after talking to someone in the box, a supervisor for Lindbergh Parking, Inc. came out about 15 minutes later. The supervisor opened up the machine, but didn’t have the key to the money box. We followed him back to the office, my wife filled out some paperwork and we were told to call in the morning. When we got home, there was a message saying that they’d mail us a check. A phone call or two the following week yielded nothing. Last week I wrote a letter to them, but still don’t have my $18. So what do I do next? It is their word against mine. If they reconciled the machine, they would have seen that it was $18 off (unless someone stole $18). It shouldn’t be that hard to get my money.

Anyway, if you don’t want to leave a paper trail, use cash, but for me, credit is far more convenient. I’m not sure why I still pay some things in cash, but I do.

Some people may ask why I don’t use a debit card? Well, consumer protection. With a debit card, money comes out of my bank account and if there is a problem, I have to fight to get it back; with a credit card, I dispute the charge and I don’t pay it. Having had my wife’s debit card stolen and dealing with this, I don’t use debit cards. I asked my bank to send me ATM cards which are different as they only accept PIN based transactions (such as at Costco) and not credit card transactions providing another layer of protection. For secondary accounts, a debit card may not be a bad idea, but for my primary bank account, I won’t use a debit card.

Check your facts

Another letter to the editor….

In your article titled “DeMaio seeks break for sole proprietors on license code”, the author needs to check his facts. He talks about a business “license” in the City of San Diego. A license is defined as “formal permission from a governmental or other constituted authority to do something, as to carry on some business or profession.” The City of San Diego does not issue business licenses, it issues business tax certificates which are completely different from licenses. In fact, the “Certificate of Payment of Business Tax” states “This is not a License to do business within the City of San Diego…”.

The business tax certificate only means that you’ve paid the city money and nothing more. While they may sound like the same thing, they are not.

I’ve had a business tax certificate for many years and it means squat. In fact, I had a disagreement with Washington Mutual years ago where they wouldn’t let me open a business checking account because I didn’t have a “business license”. As far as I know, I don’t need a business license to do software development (nothing I do is health or safety related). I ended up going to Bank of America as they accepted by fictitious business name filing as proof of my company.

In search of the ideal drill (for me)

A few months ago, my Makita Cordless Drill started to die. The NiCad batteries were basically at the end of their useful life. This drill has served me well over the course of the last decade (yes, the batteries have continued to work for over 10 years). I started looking at replacing the batteries and the cost was about $35-$40 a piece which almost didn’t make sense to just replace the batteries when I could get a brand new drill with 2 batteries for a similar cost or I could upgrade my drill.

I started looking at new drills and asked my dad for some advice. He recommended one with a Lithium Ion battery, 18V (or higher) and one that could use the battery in different tools. That all made sense, but when I looked at cost, it made me sit back and do nothing as combo kits (drill, saw, etc.) were about $300. We were in Home Depot on New Year’s Day and I saw the Ryobi 12V Lithium Ion drill for about $80 and it looked compact and seemed liked it was all I needed. My Makita was only 9.6V, so this should have had more power. I looked across the aisle and saw the combo kit with circular saw, hybrid saw, and worklight for $119. I knew the limitations on 12V for a saw, but decided to give it a try. I’ve had the kit for about a week now and like all the components. The saws work for me needs and the drill seemed to work well. If I had bought the kit a day before, I would have gotten a $20 rebate. Oh well.

It wasn’t until yesterday that I figured out what was wrong with the kit. The drill didn’t have a clutch to change the torque. While this sounds like something I really didn’t need, I’ve used the clutch setting on my Makita lots of times. So I pondered what to do and decided to get the Factory Reconditioned Ryobi 18V combo kit. The cost is about $200 with no sales tax putting it about $70 more than what I already had (I have a few more weeks to return the kit to Home Depot). While this kit isn’t the newest (it doesn’t have the auto-shift drill), the Ryobi 18V setup works with over 35 of Ryobi’s tools. I’m sure that this kit will be more than adequate for my simple needs.

I’m looking forward to receiving this (I’m actually bidding on it on eBay to save a few more bucks, but if I don’t get the auction, I can still get it for $200).

Overly cautious customer?

The other day a potential ReceiptWallet user asked if we stored credit card numbers when people purchase ReceiptWallet. That is a completely legitimate question and I replied that we only keep the last 4 digits of the number (which is appropriate per credit card industry standards) and that our credit card processor (PayPal) keeps the number for 60 days (in case we need to issue a refund). I’ve never had that question before and never thought to ask it of a vendor probably because I know it really doesn’t matter. Why do I say this? Look at the major losses of credit card numbers and they are big merchants like TJ Maxx. If I asked every vendor big and small about their storage policies, I’d never buy anything. Also, as a consumer, I’m protected against fraudulent purchases (identity theft is a different story). While it is a pain to have to get a new card and deal with a stolen number, I’ve had to do this 3 times in the last 7 years (once I have no idea how they got the number, the second time my wife’s card was stolen and the third time, CitiBank told me that they had to close the account for security reasons).

I know that vendors do keep the entire credit card number (Home Depot must in order to process returns and all you have to do is present your credit card without the receipt). When I moved my office and cleaned out my files, I found merchant reconciliation statements from when I directly took credit cards for NotifyMail years ago. These statements had credit card numbers and expiration dates for several years worth of transactions. I even had a few credit card numbers belonging to NASA as they were a customer of mine! The credit card numbers were always in my possession and I shredded all the information (OK, years late, but I did it). How many other vendors have done the same thing? It’s scary just thinking about it.

Maybe I should be more cautious about which vendors get my credit card number like this potential customer, but what will that do for me? Basically I’d never be able to purchase anything on the Internet!

Wacky Chinese Packaging

For Hanukkah this year, my wife decided to get me some little things that I could put on my desk. The things she got me were definitely not on my wish list (OK, I don’t have a wish list as I just buy what I want within reason). One of the items she bought me was a flashing coaster. My son seems to enjoy it and it is kind of entertaining. What was even more entertaining for me was to read the package.

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I thought that people only saw this stuff on The Tonight Show, but I can now say that I’ve seen bad Chinese translations myself!

Breakdown in customer service

Three years ago, I signed a contract for my business class cable modem service. I was quite pleased with the service, but over a year ago I stopped hosting my own websites and my own email, so while the extra bandwidth was nice, I didn’t need the static IP addresses nor the priority service for my cable modem (once they said that they’d come out within a few hours to replace the modem, but it turns out they were able to fix the problem remotely). The switch will save me about $55 per month. This may not be a lot, but I rather it in my pocket than theirs.

So I scheduled an appointment for today to swap out the cable modem as the modem I had was not only a modem, but also a router and a 4 port switch that was for business class service only. I saw the tech in his truck outside in the appropriate window (12:30 – 2:30 pm), then get stuff from the back of his truck and expected him to ring the doorbell to come in. Well, he didn’t, and I went back to work. Awhile later I checked and he was gone. Hmmmm, that was odd. I called the cable company, (got dumped by their automated system 2 or 3 times and had to call back), spoke to someone that said the tech didn’t need to swap out the modem and he closed the trouble ticket. I was told that I could setup my router (or computer) to automatically get an IP address (DHCP). I did this and promptly lost connectivity. I called back in, spoke to the national help desk and spoke to someone that read the script quite well, but wasn’t much help; “can you check the light on your NIC? Is it red?” I played along and said no (my Macs don’t have NICs as Ethernet is on the motherboard, so it isn’t a card). I basically just got her to transfer me back to the local helpdesk to schedule a new tech to come out and swap the modem like should have been done in the first place. So another tech is scheduled to come out tomorrow. I switched my Airport Extreme Base Station back to static IP addressing (I did take a screenshot of the configuration before I switched it the first time so I didn’t have to dig through my notes if it didn’t work) and was back online. OK, that should be the end of today’s excitement. However, it isn’t.

I went to turn on the TV about 4:30 pm and saw that we had no cable signal. Ah, now I remember the first person I spoke to said that the tech just had to put filters on the line and didn’t have to come into the house. I don’t believe filters are used to change me from business class to residential service; it is a different modem and different routing on the network (the business class IP addresses are on a different subnet than the residential addresses). I spoke to someone else at the cable company who must have realized that something very bad had happened and transferred me to Thomas who I suspect is a supervisor and he apologized and called me back about 15 minutes later to say that he’d try to get another tech out earlier than my appointment tomorrow and he had no idea what the tech that came out today did.

So let’s recap. I asked to change my business class RoadRunner Internet service to residential RoadRunner service. What did I get? My cable TV got disconnected and I’m still on business class RoadRunner (I can tell as my IP address hasn’t changed). I hope that this story gets better tomorrow.

On a side note, every time I talked to a person, I was asked for my name, address, and last 4 digits of my Social Security Number or password on my account. As I didn’t immediately recall the password on my account, I used the last 4 digits of my SSN. It wasn’t until I spoke to the 4th person that I was told that my SSN wasn’t on my account and that I had to give the account password. Luckily I remembered it. Hmmm…so much for having an account password when most of the representatives don’t even care what response you give!

(When I get around to it, this post will get turned into a letter to Bob Barlow, President of Time Warner Cable-San Diego. While I should have written down everyone’s name, I didn’t, but the notes on my account should tell the story.)