[Update 04/21/17: I did receive an email back from the company on Tuesday wanting to assist me; unfortunately this message went to spam. Their support is definitely responsive and if I implied that they weren’t, I do apologize.]
When I purchased my Icom IC-7100
Since I wanted to use the same software (or similar) to program my new Icom ID-51A Plus2
The first thing that I had to get over with the software is that there is a different version for just about every radio. The cost for each radio didn’t bother me ($25 per radio); it was how the software was packaged. I would have expected to purchase one application and then pay a fee to unlock different radios. Instead, the company/author has chosen to do one application for each radio. Having used the software for two different radios, I can sort of see the reasoning as each radio has different options and some just don’t overlap. However, I still believe that having plugins would be a better experience for the user.
The second thing that annoys me a little is that I have to purchase a cable from the company. The IC-7100 is an exception as it has a USB port and the company supports it directly. My ID-51APlus2 came with a USB cable, but it won’t work with the software. I can understand that for radios that don’t come with a cable the company doesn’t want to have to support cables with crappy USB to serial chips, but if the cable comes from the manufacturer, they should support it.
I installed the software last week and was underwhelmed by the experience. The application is a Java application complete with a Java installer. I use a Macintosh for many reasons, among them is that I like the user interface and cross platform user interfaces just look bad. I received the cable last Saturday but didn’t get a chance to play with the software until Monday. I plugged in the cable and tried reading data from the radio, but the software said it couldn’t find the cable. I moved the cable to a different USB port (I tried with a USB-C to USB-A Apple dongle, a USB-C to 4 port USB-A hub, and a USB port on my Thunderbolt Display) with no change. I saw that there was a /dev/tty. port registered and the cable showed up in System Profiler indicating that the driver loaded properly. I sent email to the company and didn’t hear back. Yesterday I called the company and was transferred to Rob in technical support (Rob is also the lead developer; maybe Rob is the R in RT Systems). He wanted to connect to my computer using Team Viewer, but I declined and gave him all the information he needed (in a past life I wrote USB to serial drivers so I know my way around drivers). After a few minutes, Rob said that this particular cable seems to give them problems and he told me to check for updates. I did that and after installing it, the software saw the cable. Excellent! I hung up and let the software finish reading from the radio. Unfortunately the progress bar never moved, but the radio thought it was done. I called again and talked to a different person in support. The woman gathered information, then chatted with Rob and said that they were able to reproduce the problem. She said she’d call back when an update was available. Later that afternoon, I checked for updates and was finally able to read from the radio. (I did receive a callback this morning telling me about the update.)
Now that I was able to actually use the software, I exported memory locations from my IC-7100 (on Windows) in CSV format and imported them into the ID-51APlus2 programmer. Given that the software is made by the same company, I would have expected an easier way to transfer ALL the memory locations (I had to transfer 1 bank at a time) to a new radio. In addition, the software uses non-standard open and save dialog boxes which don’t allow dragging and dropping of files adding some hoops to import the memory banks. I wrote the data to the radio and that worked fine. As I worked on adding memory locations, I realized I wanted to move a bunch of locations to a “memory bank”. Normally I’d expect to be able to select a bunch of locations and change them all at once. Unfortunately that didn’t work and I had to go through roughly 200 memory locations one by one to change the bank.
I am impressed that the software covers lots of settings on the radio, some that I haven’t even discovered yet. This software is functional, but is definitely not a joy to use. Luckily it isn’t a program that is used daily.
Pros
- Allows you to easily configure all features of the radio including memory banks and settings.
- Allows importing and exporting of memory locations to move data between radios.
- It works on a Mac.
- Extremely responsive telephone support.
Cons
- The user interface is just awful. There is no way to sugar coat this.
- Non-standard user interface. The tabs aren’t Mac tabs. There are indicators for CAP NUM and SCRL which don’t do anything or affect current state.
- No tooltips.
- No way to change one option for multiple memory locations at once. For instance, if I want to mark a bunch of memories to skip or move them to a bank, I can’t.
- There is no undo.
- It is unpolished; I can seize a modal dialog box and various controls overlap.
- Doesn’t work with the cable that comes with the ID-51APlus2 radio.
- Initial problems getting started which required 2 updates to work.
Summary
I’m not sure if HAM radio operators are just happy to have any software or if they truly have not used good looking software, but so far I’ve only seen one application that looks like a quality piece of software. The RT Systems programmer for the Mac is barely usable as are most cross platform programs, in my opinion. If the software had cost a little bit more in order to cover the costs of a really polished program, I don’t think I’d hesitate to purchase it. Aether costs $40 and I didn’t hesitate to purchase it because it was heads above the competition in design and usability.
If you’re a Mac user and need to program a radio, CHIRP might work, but you’ll find that the RT Systems software does more. You really don’t have a choice in the matter besides using Windows and then you’d use the Windows version of the software. I understand that the market to sell the software is quite limited and dying off (literally), but I really expect more when I purchase software. I can’t recall an application on my Mac that has a worse user interface.
As much as it pains me to do so, I have to recommend this software as the easiest way to program the ID-51APlus2 radio and probably other HAM radios.
Thanks for your review on this. I’ve previously used RT systems and have a similar opinion on it. I also ended up grabbing the windows version since it was the only option.
Now I have a new radio, and need to buy the software again. I was intrigued that they have a mac option, but after your review I think I’ll just grab the windows version and keep using my VM.
As much as it pains me, I’m less bothered by ugly, broken windows software than I am by bad mac ports. 🙂
Up front I want to say that unfortunately I did not search for reviews of RT-Systems software before purchasing their MacOS version for the Yaesu FT-5DR. This review alone would have caused me to hesitate.
In short most of what the review states I can confirm with the current FT-5DR software. It is a Java app which neither complies with Apple or Windows conventions for use. It’s ugly to say the least with fields with wrapping text that when resized are not remembered between launches.
But the worst is that the MacOS version of the application is advertised using features from the Windows version, which are simply missing from the MacOS version. In fact the MacOS page uses screen shots form the Windows version which (ugh) should have been a give away that there is a problem.
I received a demonstration of the RT-System FT-5DR Windows software from a representative of the company in the past day. The specific feature I was interested in versus Yaesu’s own software, is the ability to query repeaters from RepeaterBook and import the results into channel banks.
Two issues. First given the FT-5DR is a analog / digital radio, RepeaterBook marks applicable repeaters as supporting Yaesu’s digital mode but this information is lost by RT-Systems resulting in all repeaters imported as only FM, not digital.
Also of note, the Windows version permits editing the results of a query to RepeaterBook, but this feature is missing from the MacOS version. There are a number of other omissions where even if one or two of the omissions were resolved by RT-Systems, I would still feel cheated.
The review talks to having to click on hundreds of repeaters. I found in an obscure location on RT-Systems web site (e.g. not the PDF manual) that you have to copy a checked box and copy it, rather than select a block of repeaters clicking on one box to have all of them checked. Note copy and paste using Windows Ctl-C / Ctl-V, not Apple Cmd-C / Cmd-V!
Had I known how bad this software is, let alone the (critical) missing feature, I would have at best purchased their Windows version and run it in a VM. In the end the principle issue with RT-Systems is misrepresentation of their MacOS software where there is no option to test the software before dropping $25 only to find that features which are advertised are missing.
Given the lack of response to support requests without calling them out on the phone I am concerned that my future investment in time is not worth $25 of my time. Asking for access to my system, as cited by the author, also is a strong no, where I question that testing occurs. Refer back to no trial software is available.