I’ve written in the past about the horrible experiences I’ve had with Sprint customer service, so I think it is only appropriate to write about a positive experience. Last month I decided to contact Sprint to find out what would happen to my account if I ported out the primary number and left the other lines alone. I’ve been forwarding my Sprint line to my AT&T iPhone for a year and decided to finally “reclaim” my number. I was holding out due to an ETF, but decided that the ETF got low enough that it was no longer a reason to keep forwarding the number (also SMS didn’t forward). The Sprint representative answered quickly and said that a new number would be assigned and nothing else would happen to the account.
I decided to try my luck and see if I could get the lines on the account rearranged to move included features to the lines that I was keeping. The rep said that since the plan was so old, the changes couldn’t be made which I completely understood. However, when I checked the account, the changes I requested were actually made! I was surprised, but pleased (I did verify this with a Sprint reseller).
After all that, my parents actually ported out their phones to Verizon so my Dad could get an iPhone. When I got my latest bill, it looked as if Sprint billed me a bit more than I expected. It should have been the regular monthly fee + the ETF for my line (Sprint bills one month in advance, so it was the normal fee without additional lines). When I contact Sprint on Friday, I got email back Saturday with an apology and a credit applied to my account; not just the credit I was supposed to get, but credits for other stuff that I won’t see about until the next bill shows up. That was great service to respond so quickly and fix the issue.
Thanks, Sprint!