I have to admit that some of my error messages to users aren’t that friendly, but I’ve tried to put in a message at least that says “Please contact support and report the above error.”. Sometimes I can help users, sometimes I can’t. I was using QuickBooks today and I received the following error message:
That’s a huge help! It doesn’t tell me what to do, what happened, or how to correct it. Personally I think it looks completely unprofessional to display build paths in error messages. While they might help Intuit fix the issue, I don’t even have a clue where to start reporting that. Do I contact support@intuit.com or do I have to go through their web based system? I don’t want an answer, I just want to report it.