I received an urgent email from a user today that had a slight problem with a registration code. I responded within a couple of hours (today is Saturday) saying that I tested the code and it works fine (I actually did test the code and saw that it worked) and said please try again and if you have problems, please send a screenshot so I can verify the code. The response I got back was “I am very disappointed with your response.” Wow, it is those kind of users that make me want to quit writing and selling software. I generally get back to users within a few hours, 7 days a week; yes, I work a lot and some people appreciate that. Some support tickets take a bit of going back and forth and I’ll work to solve problems as much as it takes. However, getting responses like this make me want to just pack it in.
I generally expect an answer within a few days to any email I sent. (I have, however, been waiting 2 months for a response from IRIS about returning my crappy scanner, but that’s another store and I should just send them a certified letter and demand my money back as the product was falsely represented.) On weekends, I don’t expect any response as normal companies don’t have people working on weekends.
Oh, and ReceiptWallet 2.0 resets the 3 week demo period, so even if I didn’t get back quickly, all users would still have time to use the app before the demo expired.
Uggh.