ReceiptWallet and DocumentWallet have done fabulously well, almost beyond my wildest dreams (OK, maybe not, I dream that I can sell 100 copies a day and then I could just sit back and relax). One of the downsides with this success is that support requests are on the rise. Some of the questions are simple and are just inquiries as the documentation could use a lot of help. Some of the requests are crashes; a majority of these crashes are due to poorly written scanner drivers and there is nothing I can do about them. A small number of requests have to do with bugs in the software. While I don’t (usually) mind some of the requests that are nicely worded and relatively short (the longer the message, the less inclined I am to read it; bulleted questions have a higher chance of getting a good response), some just drive me crazy. I answer every question myself, even if it is a canned response. I don’t like questions unanswered, so I feel the constant need to check my email and answer right away.
This, of course, causes me a great deal of stress as I’m not a very patient person. I do my best to answer questions in a professional manner, but sometimes I feel like answering questions with flippant responses.