Last week my wife called me while I was at Macworld telling my that the credit card company called to tell us that our credit card number had been compromised and that we had to close the account. I waited until Tuesday to close it as I was out of town and didn’t want to deal with it. I spoke to a customer service rep on Tuesday whose accent was very heavy and who didn’t seem to be a fluent English speaker. She asked if I wanted new cards sent overnight; I asked if it cost more and she said no, so I said of course. Today is Thursday. No cards. I called again and spoke with another rep who was a native English speaker. After a few minutes (and him getting annoyed reading my record when he discovered a mistake), he apologized and said that the cards were sent via regular US Mail. Lovely, nothing we can do about it now except wait a few more days. Uggh.
Who doesn’t… If you really want to get annoyed, try microsoft.
Are there any cards with customer service agents whose first language is American English? Tried to resolve an issue with Barclay yesterday. After finding it impossible to understand the agent, I hung up in frustration thinking I would do better by calling back. Guess what? —- I got the same agent again!!!