I noticed that my internet connection was slow, so I rebooted my cable modem and the modem didn’t come back online, so I called Time Warner Cable Business Class (I have a business account). The guy I spoke with didn’t have me do all the stupid stuff like reboot my computer, turn around 3 times, blame the computer, etc. He tested the cable modem and found (after it came back online) that there was high packet loss ( > 60%). While the problem hasn’t been resolved, I’m confident that it will be soon. Time Warner has always been pretty responsive, especially on a business account; one time they wanted to come out a few hours after I called to replace the cable modem (I was actually out of town), but then called me back a few times to give me status and the problem ended up being something they could solve on the headend.
UPDATE: I got a call back and the earliest appointment they had was tomorrow morning, but they are putting in an emergency work order for this afternoon which means someone will be here between about 12 pm and sometime this evening. Uggh. Hard to work without the internet. What did we do before the internet?