After my phone call with the barely English speaking MCI representative yesterday where I hung up on him out of frustration (not being able to understand him and the representative not being able to think on his own were the causes of my frustration), I received an email from Rajmohan at MCI:
We appreciated the opportunity to discuss this matter further with you by phone today, and would like to thank you for allowing us to resolve the issue.
I’m sorry, Rajmohan, but you didn’t resolve anything. No wonder people are moving to VOIP and other carriers as service seems to be going downhill (if it hasn’t already) with many large companies. I’m quite lucky that I don’t have to contact service/support all that often as it would annoy me to know end to have to deal with people I can’t understand and don’t have a clue.