Yesterday, Sprint announced that the new cell phone I want, the Samsung MM-A900, was available for purchase at sprint.com and at their stores. Well, the phone isn’t available online and calling them results in them not having a clue. I took a gamble and went out to another Sprint store today (the closest one is 10 minutes away and they had nothing yesterday, so I went 20 minutes away). I got to the store and found out that they had 2 phones (I basically had to dance around if I was a new subscriber/adding a line just to find out if they had the phone). Great, so maybe I could buy one. Unfortunately they would only sell it if I was a new subscriber or activated a new line as they have to meet quotas. So here I am a customer of 6 years that currently has 6 lines on Sprint and am paying $165 per month and they won’t let me shell out $350 for a new phone (I’m not eligible for a rebate and I wouldn’t take it as it would extend my contract). What kind of customer service is that? The guy at the store said if he had 10, he’d sell me one. My hope is that Radio Shack gets them tomorrow and I don’t have to deal directly with Sprint. Why can’t corporate headquarters make sure that phone stock is available when they make a press release and why can’t they tell stores that they should try to keep customers? Customer service says that it is cheaper to keep a customer than to gain a new one.If I didn’t have such a good plan with Sprint and we already have the phones, I’d almost consider switching. However, I’m sure customer service is pretty poor in the whole industry.