I have my ups and downs with Sprint PCS. I’ve had coverage with them for 6 years and am on a decent rate plan with plenty of minutes. I’ve added my whole family to the plan and they share my minutes. It works out well for everyone except for me as I have to fight Sprint almost every month. Recently I noticed that 2 of my phones had contracts that I didn’t agree to adding. After calling Sprint to get the contracts corrected and getting very frustrated, I put the issue aside and said forget about it. I don’t plan on leaving Sprint, but I don’t like contracts on principal. The other day I sent Sprint email and they “corrected” the contracts, but they were still wrong. On the second try, they managed to get the contract correct on 1 phone (I forgot that we had rebates on the last new phone we got for that line, so there is 1 year left in the contract) and removed the contract on the other phone. Amazing that they finally got it right; I always thought email was less effective than phone, but I guess threatening legal action and threatening to contact the attorney general got that issue resolved quickly. It’s kind of amazing that they were able to remove the contract on one line, but still haven’t been able to remove the contract on my primary line when someone at Sprint switched my plan without my knowledge (they switched it back, but couldn’t remove the contract).
If my rate plan wasn’t so good, I’d switch in a minute. However, I hear that everyone has problems with their carriers. What can we do other than not use mobile phones.