Customer service?

We use MCI for our phone service including their voicemail. When we have voicemail, we get the stutter dial tone and our phone blinks an LED indicating we have messages. Well, this light and stutter tone are stuck on. I called MCI and explained the situation. While I was on the line, I also brought up an issue where I’m no longer receiving email notification when we receive voicemail (very handy when we’re out as I have my server send a text message to my phone). After spending a few minutes trying to explain about the email feature (it’s a feature of the phone service), I gave up and said just to solve the first problem. I was then transferred to the “technical department” (which was where I thought I was when I navigated through the menus) and after being on hold for awhile was told that this issue would be resolved in 24-72 hours. To top it off, the first person asked if I was calling about our old phone number. You’d think by now they’d know that we cancelled that number over a year ago. It would be nice if customer service folks actually had some clue about the products/services they offer.

I guess we’ll wait and see what happens with this issue and then I’ll see if I want to battle the other issue.

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