So I switched us to AT&T to save a few bucks. I received the first bill and saw a charge of $8.95 for voicemail + $19.95 activation. Hmmm…I didn’t want to pay this and called them. They turned off voicemail, but won’t credit me for the activation. I argued that adding voicemail wasn’t an option online and got no where. A manager is supposed to call me back and discuss this. I’m not sure why it is so hard to credit me $20 when it is a failure of their system. The only thing I had written on the order is a comment that I’d like to be able to add voicemail; it wasn’t an option when I signed up and the cost was never revealed to me. As you can clearly see by the online confirmation that I saved, the extra charge is never listed.

Why is it so hard to deal with phone companies? First MCI didn’t attempt to keep me as a customer, now AT&T doesn’t seem to care about customers, either.