Yesterday, I went to see about contacting support for VMWare Fusion to see why my el cheapo negative and slide scanner wouldn’t work as no one responded to my forum post (on their forums). After poking around the site, I discovered that they only offer 30 days of complimentary email support. After that I have to pay per incident. Wow, that sure doesn’t make me want to use their product. I can understand complimentary phone support for a period of time, but limiting email support, that seems ridiculous. Yes, I realize that some people abuse it, but what about the average Joe who only contacts support with an issue, more over, a bug in the software?

If someone has gotten the VuPoint Slide/Negative Scanner running under VMWare, please let me know