Last week before I left for Macworld, the screen on my Parrot CK 3100 car kit went blank. I sent email to Parrot and even though the kit was far out of warranty, they said they’d send me a new screen. They never asked for my serial number and a new screen arrived today. I’ll box up the old one and send it back. This, I must say, is one of the best customer service experiences I’ve had in a long time. Thanks, Parrot!