TiVo needs to get a clue

I called TiVo and after 20 minutes, go to speak to a support rep. When I mentioned that I had a Pioneer box, the rep said to call TiVo. I said, no, it is a software issue and it happened after the upgrade this past weekend. Then she said that the issue will be resolved in the next update, but didn’t know when that would be available. So why did she tell me it was a Pioneer problem? Today I hate TiVo.

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